About our support (supports we provide and supports we don’t)

We provide Basic Support for:

  • Responding to questions or problems regarding the theme item and it’s features.
  • Fixing bugs and reported issues.
  • Providing updates to ensure compatibility with new software.

Our Basic support doesn’t but Premium Support includes:

  • Customization and installation services.
  • Support for third party software and plug-ins.

Basic Support Check

Things to consider before seeking support:

  • Make sure your question is a valid Theme Issue and not a customization request.
  • Make sure you have read through the documentation and any related video guides before asking support on how to accomplish a task.
  • Make sure to double-check the theme FAQs.
  • Try disabling any active plugins to be sure your issue isn’t any conflict with a plugin. And if it is, this way you can let us know.
  • If you have customized your theme and now have an issue, back-track to make sure you didn’t make a mistake. If you have made changes and can’t find the issue, please provide us with your changelog.
  • Make sure to state the name of the theme you are having issues with when requesting support via ThemeForest.

Premium Support Check

If your problem criteria doesn’t meet basic support coverage, you can simply reach out to us, And we will give you a quote to fix your issue, or setup your branding or do your customization. After meeting the premium support check and ensuring it’s a premium support offered criteria, Please email to: with subject “Premium Support Request”.

Premium Support Check
  • Customization request.
  • Installation service.
  • Custom Slider Addition
  • Custom font generate and setup
  • Color and Branding customization according to your need
  • And much more..

For premium support we will get back to you within 12 hours. Let us save your time alongside saving you from your frustation!

Thanks for choosing Grayic!

Support Contact

After meeting the basic support check and ensuring it’s a basic support offered criteria, Please visit our Support desk on Themeforest or email to:

We aim to give you our support as soon as we can and be as customer-friendly as possible, so please be patient and hang on tight till we get back to you.

Thanks for choosing Grayic!

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